Contact Us
We're a small editorial team running an independent comparison site for online casinos not covered by the GamStop self-exclusion scheme. If you have a question about something you've read here, a correction to flag, or a general enquiry, the right address is below.
How to Reach Us
Email is the fastest way to get a response. Write to us at [email protected] and we'll aim to reply within two working days. Please include as much context as you can — the page URL, the casino name if relevant, and a clear description of your query — so we can get back to you without going back and forth.
What We Can and Cannot Help With
Being clear about this saves everyone time.
- Content corrections — if a bonus figure, a rating or a piece of factual information on the site looks wrong or out of date, let us know. We take accuracy seriously and will investigate promptly.
- Editorial questions — queries about how we research and rank casinos, our affiliate relationships, or our editorial independence are welcome.
- Partnership and listing enquiries — if you represent an online casino and want to discuss inclusion on the site, email us with details of the brand and licence.
- Account and payment issues — we are a review and comparison site, not a casino operator. We have no access to your account, balance or transaction history at any casino. For those matters you must contact the casino's own support team directly.
- Dispute resolution — we are not a regulator and cannot adjudicate disputes between players and operators. If you have a complaint about a casino, we can point you toward the operator's support process or relevant third-party dispute services, but we cannot intervene.
Responsible Gambling Support
If you are concerned about your own gambling, or that of someone you know, please visit our responsible gambling guidance page. It covers self-exclusion tools, free support services available in the UK, and practical steps you can take. We do not provide crisis support ourselves, but that page lists organisations that do, available around the clock.
About This Site
Independent Online Casinos (timebanks.co.uk) is an independent affiliate website. We research, review and compare online casinos that operate outside the GamStop scheme. We earn commission when readers sign up to casinos through links on this site; this does not influence our rankings or editorial assessments. You can read more on our about us page, and our full terms and conditions set out how the site operates in detail.
Our casino listings and rankings — including those on the main non-GamStop casinos page — are based on independent research. Commission does not buy position.
Response Times
- Content or factual corrections: we aim to review and respond within one to two working days.
- General editorial enquiries: typically within two working days.
- Partnership and listing enquiries: allow up to five working days for an initial response.
We do not operate a telephone support line. Email is the only contact channel we monitor.
18+ only. Please gamble responsibly.